Shipping policy
Shipping
The exact processing time varies depending on the item. Processing usually takes 1-7 business days for your order.
Orders will be delivered Monday to Friday between 9 AM and 6 PM. Shipment usually takes up to 2-12 business days for the items to reach you.
Customs and Import Duties
Sometimes the additional customs or import duties couldn't be avoided. But please don't worry. If any charged, please simply contact support service@rachelsilk.com.
- Please send us the photos of the receipt of the customs tax.
- Refund will be returned to you within 3-5 working days once get your receipt.