Return Policy

RETURN POLICY

You can return your purchase by sending us an email within 30 days after receiving the item if you aren't 100% satisfied with it. It is sincerely suggested that every customer read the following regulations carefully before purchase:

Return items

1. We accept returns postmarked within 30 days of the original purchase date. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

2. The following items cannot be returned, refunded or exchanged : ① Items on clearance, ②Silk Lingerie, ③Customized or Monogrammed Items, ④ Silk face masks ( Given health concerns about the ongoing COVID-19 situation).

3. Items must be returned unworn, unwashed, undamaged with all original tags attached. We do not accept a returned item that's worn, damaged, washed or altered in any way.

4.Email us with your invoice/tracking number and pictures attached of the received item/package and detailed information to describe the issue. Your request will be processed and confirmed via email on working days usually within 72 hours.

Our Solutions

We'll give you a full refund if we're responsible for the issue, e.g. quality problems or items missing. 

Once your return is received and inspected your refund will be processed. Most returns are processed within 5 business days after we receive your package. We’ll issue the refund to your payment account.

NOTES

1.DO contact our customer service before returning. RachelSilk will not be responsible for any returning without notifying us.

2.It will be highly appreciated that you contact our customer service for help before raising any dispute. We are always here to help and provide solutions.

For more information regarding the return policy, you can also Contact us at service@rachelsilk.ca.